Terms & Conditions (EN)

Vend Terms and Condition

INTRODUCTION:

- These Terms and Conditions are for the use of the application and website www.shopvend.com
(hereinafter known as the “Platforms”) which are owned by Vend Commission Agent Company
W.L.L (hereinafter known as the “Vend” or “we” or “us” “our” or “company”) a limited liability
company registered under the commercial register No. 450783 and operates in accordance with the
laws of the State of Kuwait, and we would like to inform you that the main purpose and objective
of you reading, acknowledging and agreeing the general terms and conditions of use is to inform
you about the obligations that you must follow while using the Platforms, therefor you must read it
carefully.

- Your use or registration in the Platforms constitutes as your express consent and acceptance of
these Terms and Conditions and all other terms and policies regarding Vend, and if you do not
desire to be bound by these terms and conditions, you can continue browsing in the Platforms
without registering or experiencing the services provided.

- Vend has the right to change the terms and conditions at any given time at its own discretion and
unilaterally, therefore we advise you to read it regularly from time to time to ascertain any
amendments that may occur, whereby the terms and conditions are enforced once published on the
Platforms, and by continue using the Platforms this considered as an approval by yourself on the
new terms and conditions.

LEGAL ELIGIBILITY TO USE:

- Your registration in the Platforms is an acknowledgment from you that you have reached the age
of majority according to the laws in force in the State of Kuwait and that you have the necessary
legal capacity to accept the privacy policy, terms and conditions and use the Platforms according
to them, and if you are under 21 years of age you can use the site only with the permission and
subscription of one parents or guardian.

RESPONSIBILITY OF PROTECTING YOUR ACCOUNT:

- When you create an account to use the Platforms, it will ask to put your password, and then you
are solely responsible for maintaining the confidentiality of the password and not allowing others
to use it. In addition, you are required to compensate and discharge the Vend from any loss that
may occur or to any other party as a result of someone else using your account due to your failure
to protect your account.

PROHIBITED ACTIVITIES ON THE SITE:

- Below is a list of illegal behavior that are prohibited to be carried out in the Platforms, and the
company have the right to investigate or take any appropriate legal action against any person or
user or participate in any prohibited activities at our discretion, including those prohibited
activities, but not limited to:

1) Using the Platforms for any purpose against the laws and regulations of the State of Kuwait.

2) Post any material that violate intellectual property rights, privacy rights, rights of publicity,
trade secret rights or any other rights of any third party whatsoever.
3) Any publication of advertisements of any kind or source unless by prior and express
agreement with the company.
4) Posting viruses or malicious computer code to disrupt the site or to it users.
5) Hacking the Platforms or any similar act that leads to the disruption of the Platforms and/or
the inability of the company and/or users to access it and/or use it in the way it was intended.
6) Collect information about users of the Platforms, including their email address, without their
consent.
7) Allow others to use your username and password.
8) Any act that the company, in its sole discretion, considered to expose it or any of its users to
any liability or harm of any kind, including but not limited to:

a) Intentionally posting false or incorrect information in the Platforms regarding the services of
the Platforms.
b) Publishing methods of communication without the company's consent or misusing the
Platforms to carry out deals that may take place outside the Platforms.
c) Exposing users to financial and moral damage, directly or indirectly.
d) Non-compliance with contracts concluded with the company.

THE COMPANY HAS THE RIGHT TO TAKE ANY OF THE FOLLOWING ACTIONS: -

1) To verify any claim against any content posted on the Platforms that does not comply with the
privacy policy and the general terms and conditions of use, where the company has the right at its
sole discretion to delete the content.

2) Delete any offensive or illegal, content, or posts that do not comply with these general terms and
conditions of the company.

3) The company has the right to terminate any user's access to the Platforms in case of any violation
of these terms and conditions without objection from it.

PLATFORMS RIGHTS AND INTELLECTUAL PROPERTY PROTECTION AND
PUBLICATION:

1) The contents of the ideas, design and software of the Platforms are protected by intellectual
property and copyright rights in accordance with international and local laws in this regard, and
then you can view and download parts of the materials, therefore you can view and download
content and different parts of the Platforms, for your personal and non-commercial use only.
Distributing, resending or publishing any copyrighted materials of the company or of the imaging
center without obtaining the express written consent from the company exposes you to legal
accountability, and you are obligated not to change or delete any proprietary notices from the
materials downloaded from the Platforms or any content of the Platforms.

2) When you use the Platforms, you acknowledge and agree that all copyrights, trademarks, and other
intellectual property rights are owned by the company and its licensees of trademark holders, and
you are allowed to use the material or content only as authorized by us or our licensees’ holders.

3) In the event of using the Platforms, you agree that all material or content in the Platforms is
available only for personal, non-commercial use, and you agree not to assist or facilitate any third
party to have a copy, reproduce, publish or display; or commercially distribute, exploit, or create
derivative works from such material or content.

4) In the event that it appears to you that any content published or displayed on the Platforms violate
your proprietary and copyright rights, you can request the deletion of such materials by contacting
customer service and provided the following information: -

a. Identify and indicate the content that enjoys protection from publication that has been
violated by the Platforms, please describe the content and add a copy of it or the place of
that violation if possible.
b. Provide us with your personal information of contact (name, address, phone number, and
e-mail address).
c. All data and documentation supporting the unauthorized complaint by the copyright
owner, his agent, or the law evidence of such violation.

Therefore, please send all this information by e-mail to: _____

WARRANTIES AND DISCLAIMER:

- Although we will take the necessary care to ensure the correctness of the information and contents
posted in the Platforms, the company does not have any obligations or warranties, whether
express, implied, legal or otherwise, for the correctness or accuracy of such information,
including but not limited to the terms and conditions for the provision of the offered services, and
the company does not provide any guarantees regarding the accuracy, continuity, usefulness,
efficiency, completeness or validity of the information, in addition, the company does not and
cannot provide guarantees against human or mechanical errors, omissions, delays, interruptions or
losses, including This includes data loss, and the company does not and cannot provide guarantees
that any of the files available for downloading from the Platforms are not infected with viruses of
various types, or other codes that have contaminating or destructive properties, and the company
does not and cannot guarantee the continuity of any content published on the Platforms However,
the Company does not guarantee that the services provided through the Platforms will be
uninterrupted or error-free, or that errors in the Platforms will be corrected. Errors may appear
during ordering or purchasing process from time to time, and errors may occur in the during
processing or payment process that led to the interruption of the purchase process, The company
will do its best to try to solve any problems that may arise as a result of these errors, and the user
agrees that the company is free to take full action and appropriate in such cases.

JOINT LIABILITY LIMITATIONS:

1) The company or its users shall not bear any direct, indirect, special, incidental or consequential
liability arising from your use of the Platforms or any other claim related to your use of the
Platforms, and the disclaimer also includes all indirect, special, or incidental damages, or
consequential damages including but not limited to in case of misusing issues, loss of profits and
data, interruption, computer failure, malfunction, or any other business damages or losses, even if
the company has been advised or alerted.

2) The services have been selected for personal use only, and the company will not be liable for any
delay or failure to deliver the services otherwise to perform any obligation as specified in these
terms if the cause is wholly or partly caused by events of force majeure and/or by force majeure,
whether by directly or indirectly, or due to circumstances beyond its reasonable control.
3) If any provision of these terms is considered by any competent authority to be invalid or
unenforceable in whole or in a part, this will not affect the validity or enforceability of the other

terms.
4) Any delay or failure by the company to exercise, or any powers, rights or remedies under these
terms, will not be considered a waiver thereof.

REQUEST OF SERVICES:

- The user can order to purchase the services or products available on the Platforms, however the
user must pay the full value of the service, and the order process may include delivery fees or any
other fees or taxes that apply to it, you can view the payment and delivery terms below in the
(delivery policy / payment policy) section. All services that you order through the Platforms are
subject to the general terms and conditions of use.

ORDER CONFIRMATION:

- After selecting the required service and paying its full value, a copy from the Platforms is
downloaded, and an order confirmation notification is sent to your e-mail containing all the details
of the service you requested.

AMENDMENTS REGARDING THE PRICE OF SERVICES AND PRODUCTS:

- Vend has the right to amend the price of the services and products provided on the Platforms at
any time without needing to notify you, and we are not responsible to you, our dear customer, for
changing or modifying the price of the services or products.

PAYMENT POLICY:

- When purchasing the service or the product through the Platforms, the value of the required
service or product is paid using bank cards or cash upon delivery of the service or the product to
the registered address for delivery. The process of debiting the bank card takes place once the
service or product request is received and after investigating the card details, and in the event that
we are unable to provide the service or product, we will inform you as soon as possible by email
or telephone call.

DELIVERY POLICY:

1) When the user requests a service or products through the Platforms, a message will be sent to the
email registered for the request containing the request details.
2) Delivery process:
a) After the user requests the service through the Platforms and pays the amount, the
company will review the request to ensure that the service product is available or not.
b) Sending a message to the user's e-mail to confirm the request, with the expected time
for the delivery.

3) The user must enter the address information carefully, and the delivery is considered complete in
the event that a family member or a worker at the home signs the invoice or the delivery notice.

RIGHT OF TERMINATION:

- The company has the right to terminate your account and the usage of the Platforms for any reason
it believes appropriate, in the event that the Platforms decides at its own discretion and, for
example, but not limited to, that your use of the Platforms was unacceptable, or if you violate the

terms and conditions, and the company will send a warning to you before terminating your use of
the Platforms, but not obligated to do so.

NOTICES AND COMMUNICATIONS:

- The Company has the right to send notices according to these terms and conditions using e-mail, a
general notice on the Platforms, or an advertisement or a promotional message to your e-mail.

 

GOVERNING LAW AND DISPUTE RESOLUTION:

- These terms and conditions will be governed and interpreted in accordance with the laws of the
State of Kuwait, and any dispute that may arise from them or from the services provided by us
must be heard before the competent courts in the State of Kuwait, and in the event that any
provision of these terms and conditions becomes unenforceable or legally not binding, you will
remain bound by all other terms and conditions.