Returns and Refunds

Returns and Refunds:

How can I request a refund for my order?

To ask for a refund, go to the "Orders" section in your account and click on the specific order. From there, IF a vendor has allowed refunds, you can select the option to "Request a Refund". Follow the prompts to submit your refund request. Please note that refunds may take up to 14 days to process, and must be submitted within 7 days of receiving your order.

My order is broken, damaged, or wrong—what should I do?

In the event that the order you received does not match the order you submitted – or if there are missing/wrong items in your order, you have up to 7 days from the date of delivery to contact us or the vendor directly and report the issue. You can do this by contacting our support team through the application or website, or by contacting our support team via call or whatsapp. 

What is the return policy on VEND?

The criteria for returns on VEND varies depending on the vendor and product. VEND, however, conducts a thorough vetting process for all vendors and products to ensure that they meet our quality standards. Furthermore, any item that is eligible for return must be in their original condition and packaging. Customers have 7 days from the date of delivery to request a return.

Customers and vendors can manage order cancellations and disputes through their account dashboards. VEND always sides with the most up-to-date MOCI guidelines.

Why was my refund amount incorrect?

Refunds may be subject to deductions for shipping fees or any applicable restocking fees. Additionally, the refund amount may also vary based on the condition of the returned item.